Refund & Cancellation Policy

1. Scope

This policy applies to all paid offerings of ORIS Intelligence Pvt. Ltd. ("Kapitalyze," "we," "us," or "our"): software subscriptions to the Kapitalyze platform (Company OS, Fund OS, and Oris AI) and professional services (Virtual CS, Virtual CA, Registered Valuer, Legal Advisory, and Pitch Deck services). It supplements our Terms of Service.

2. Subscription Refunds

A full refund of the initial subscription fee is available within 14 days of the first purchase, provided no substantial use of the Platform has occurred. "Substantial use" means creating more than a trial volume of records (for example, importing a cap table, generating documents, or inviting additional users). Renewal payments are not refundable once a new billing cycle has started. Approved refunds are processed to the original payment method within 7–10 business days of approval.

3. Subscription Cancellation

Monthly subscriptions may be cancelled at any time from the billing settings in your account; access continues until the end of the paid billing period and no further charges are made. Annual subscriptions may be cancelled with 30 days written notice before the renewal date. After cancellation, your data remains exportable for 30 days, after which it may be deleted in accordance with our Privacy Policy.

4. Professional Services

Professional service engagements may be cancelled free of charge before work has commenced, with any advance paid refunded in full. Once work has commenced, fees for work already performed are non-refundable; any unused advance for undelivered milestones will be refunded pro rata. Statutory fees, government filing fees, and third-party charges already incurred on your behalf are non-refundable in all cases.

5. How to Request a Refund

Email hello@kapitalyze.com from your registered email address with your invoice number and the reason for the request. We acknowledge refund requests within 2 business days and resolve them within 10 business days. If a refund is approved, it is issued to the original payment method via our payment processor.

6. Failed or Duplicate Payments

If an amount is debited but your subscription is not activated, or a payment is charged twice, the excess amount is refunded automatically to the original payment method within 7 business days. If you do not receive the refund in that window, contact us with the transaction reference and we will trace it with the payment gateway.

7. Contact

ORIS Intelligence Pvt. Ltd., Mumbai, Maharashtra, India · hello@kapitalyze.com